Privacy policy

1. Introduction

The Plug respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the “Platform”).

By using The Plug, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Information: Name, email address, phone number, billing and shipping address
• Account Information: Login credentials and account preferences
• Transaction Information: Orders, payments, and purchase history
• Vehicle Information: VIN, make, model, year (for compatibility purposes)
• Technical Data: IP address, browser type, device information, and usage data

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Improve our Platform and services
• Communicate updates, promotions, and offers (with your consent)
• Prevent fraud and ensure security
• Comply with legal and regulatory obligations

4. Sharing of Information

We may share your information with:

• Third-party suppliers to fulfill orders
• Payment processors to complete transactions
• Logistics providers for shipping and delivery
• Legal authorities if required by law

We do not sell your personal data to third parties.

5. Data Storage & Security

We implement appropriate technical and organizational measures to protect your personal data.

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.

You may control cookie preferences through your browser settings.

9. Third-Party Links

Our Platform may contain links to third-party websites.

We are not responsible for the privacy practices or content of these websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: customerservice@theplug.inc

Website: www.theplug.inc